Request your refund
How it works
After you submit, we email you one quick question about why — answering takes a single click, and you can skip it entirely. Your refund is confirmed by email and lands back on your card within 3–5 business days. If you never reply, the full refund processes automatically within 5 days, so a busy inbox can't hold your money hostage.
Pre-orders can be cancelled this way any time before they ship, per our pre-order terms. After delivery, the 30-day money-back guarantee applies — email contact@lumeria.skin for return instructions, since we'll need the device back first.