Pre-order, Shipping & Returns
Effective date: July 27, 2026
These terms cover pre-orders of the Lumeria Lumoscope placed at lumeria.skin. They apply in addition to our Terms of Service and Privacy Policy. By placing a pre-order you agree to these terms.
1. Your pre-order
- Your payment method is charged at the time you place your order.
- Pre-orders ship in the order they were received: the earlier you order, the earlier your device ships.
- We currently expect pre-orders to ship in late 2026, depending on your place in line.
- If we cannot ship your order within that window, we will email you with a revised shipping date and you may choose to keep your order or cancel it for a full refund.
2. Cancel anytime before shipment
You can cancel your pre-order at any time before it ships for a full refund to your original payment method. Email contact@lumeria.skin with your order number.
3. 30-day money-back guarantee
- If you are not happy with your Lumoscope for any reason, you may return it within 30 days of delivery for a full refund of the purchase price.
- Email contact@lumeria.skin with your order number and we will send you a prepaid return label (US orders).
- Please return the device in its original condition with the included accessories and packaging.
- Refunds are issued to your original payment method within 10 business days of us receiving the return.
4. One-year limited warranty
- Lumeria warrants the Lumoscope against defects in materials and workmanship for 12 months from the date of delivery.
- If your device has a covered defect, we will, at our option, repair it, replace it, or refund the purchase price. Email contact@lumeria.skin to start a warranty claim.
- This warranty does not cover damage from misuse, accidents, unauthorized modification or repair, or normal wear and tear.
- This warranty gives you specific legal rights. It does not limit any non-waivable rights you have under the laws of your state or country.
5. Contact
Questions about an order, return, or warranty claim: contact@lumeria.skin.